ProntoForms receives $360K contract with global HVAC manufacturer
by CM Staff
This move further expands ProntoForms’ existing business relationship with this global heavy equipment manufacturer, who is gearing up to deploy the feature to roughly 2,500 technicians speaking over 10 languages in as many countries.
OTTAWA — ProntoForms Corporation, a company involved in field intelligence, has announced a $360K contract win for its new multi-language workflow capability. This move further expands ProntoForms’ existing business relationship with this global heavy equipment manufacturer, who is gearing up to deploy the feature to roughly 2,500 technicians speaking over 10 languages in as many countries. The heavy equipment company also expects to extend the rollout to another 1,200 users across the EMEA and Latin America region throughout 2024.
The multi-language integration will reportedly help address immediate challenges in compliance, process standardization, and business efficiency. Lack of native language support has rendered users in multiple markets unable to use critical workflows. Similarly, the use of different languages in their forms has made compliance requirements challenging. Other regional operations have had to create workarounds in the absence of a direct solution, giving rise to unnecessary complication. The gap left by missing translations has had a considerable impact on decision-making and the overall agility of the organization. The selection may enable opportunities for new markets where the prevalence of multiple languages would otherwise present a significant barrier to entry.
“Our customer saw the tremendous business benefits of deploying this add-on to thousands of technicians across many continents,” Philip Deck, co-CEO of ProntoForms, explained. “By allowing their field service staff to express their technical fluency regardless of the language used, the customer will be able to harness the full potential of field intelligence across geographic and cultural borders. Language can be a barrier, and the sooner organizations enable employees of all languages the faster they can achieve the highest levels of productivity,” he added.
“Lack of local language support is challenging in many ways. The modern local workforce is more fluid and multilingual every day, while global companies continue to serve customers who span multiple languages and demand dexterity in managing different scenarios. Jurisdictional compliance requirements are also becoming increasingly region-specific. For organizations looking to optimize both their customer and technician experience, our capability removes workarounds and impediments to scalability, providing alternatives for local agility and central coordination to increase productivity. This is just the start of the many improvements our multi-language roadmap is delivering,” co-CEO Alvaro Pombo commented.
The multi-language add-on package was released by ProntoForms earlier this year, giving multinational field service environments the capability to collaborate on a single workflow without the need for separate versions in different languages.
