Canadian Manufacturing

Tim Hortons franchisee seeks class-action suit against RBI

by Aleksandra Sagan, The Canadian Press   

Canadian Manufacturing
Financing Operations Sales & Marketing Food & Beverage

The claim alleges that since RBI acquired Tim Hortons in 2014, its subsidiary TDL Group Corp. improperly used a fund dedicated to advertising to pay administrative and operational expenses

TORONTO—A Tim Hortons franchisee is seeking a class-action lawsuit against parent company Restaurant Brands International, alleging it improperly used money from a national advertising fund.

The claim alleges that since RBI acquired Tim Hortons in 2014, its subsidiary TDL Group Corp. started to charge administrative and operational expenses, such as the costs of franchisee training, to the fund. It also alleges TDL failed to provide statements of the fund’s operations, which is required by franchise agreements.

“RBI has funnelled the money to itself, TDL and the individual defendants at the wrongful expense of the franchisees,” read the claim filed on behalf of franchisee Mark Kuziora in Ontario Superior Court on Monday.

The allegations have not been proven in court. The suit is seeking $500 million in damages.


Each franchisee contributes 3.5 per cent of their gross sales to the fund to be used for advertising, marketing and sales promotion, according to the claim. Since Dec. 14, 2014, the fund has collected nearly $700 million, it says.

TDL and several individuals, including RBI CEO Daniel Schwartz, are listed as defendants in the proposed class action.

“We vehemently disagree with and deny all the allegations,” said RBI in a statement, adding it’s “very disappointing” that a few restaurant owners opted to take action against the company.

A rogue franchisee group, the Great White North Franchisee Association, was recently formed in an effort to raise some franchisees’ concerns about RBI’s management of the coffee-and-doughnut chain. The plaintiff, Kuziora, is a GWNFA member.

“The claim was filed because RBI failed to adequately respond to legitimate questions about its use of advertising funds collected from Tim Hortons franchisees,” said the group in a statement, adding litigation was not its preferred option.

Schwartz has previously said he’d prefer if the group relayed their concerns privately and recently met with some of the franchisees.

Shake-up at the top
The parent company of Tim Hortons says the brand’s president is moving to a new position and Restaurant Brands International CEO Daniel Schwartz will take over his responsibilities.

Elias Dias Sese stepped down as Tim Hortons president on June 19 and took on the role of president of international expansion.

RBI, which operates Tim Hortons, Burger King and Popeyes Louisiana Kitchen, is focused on growing its three brands worldwide.

The company said Schwartz will assume direct responsibility for the brand and will work with Tim Hortons Canada president Sami Siddiqui to keep growing the chain.


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