Canadian Manufacturing

NTN introduces TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics

The system allows NTN experts based at NTN Canada’s Engineering Centre to send precise visual instructions remotely to maintenance technicians at any plant or manufacturing facility.

June 3, 2021  by CM Staff

NTN Introduces TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics

NTN Canada is rolling out its TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics to provide support to its customers. NTN’s new TRIAGE based engineering system combines HI (Human Intelligence) with AR (Assisted Reality) to help keep production processes running optimally. A cornerstone of the NTN UBE TRIAGE support system is the introduction of NTN’s INSYNC AR (Assisted Reality) which is designed to remotely connect NTN’s engineering bearing experts to front-line maintenance staff, safely and instantly around the clock, ensuring manufacturing facilities can extract great value from NTN’s bearing solutions now and in the future. The system allows NTN experts based at NTN Canada’s Engineering Centre to send precise visual instructions remotely to maintenance technicians at any plant or manufacturing facility to ensure bearing maintenance issues can be fixed as quickly and efficiently as possible, minimizing downtime.

“HI + AR = UBE,” says Mr. Paul Meo, President and CEO of NTN Canada. “NTN delivers The Ultimate Bearing Experience (UBE) through the new platform. Our TRIAGE approach accurately identifies a customer’s problematic critical bearing application through a three-step collaboration process designed to bridge NTN’s extensive engineering knowledge with ground-breaking bearing technology, bringing solutions to your fingertips, anywhere, anytime.”

In Canada, the company depends on its team of engineers, with bearing experience in the marketplace, to support end users at manufacturing facilities with complex bearing applications and troubleshooting. NTN’s TRIAGE Engineering Solutions platform offers a systematic approach to defining bearing troubleshooting requirements to support maintenance professionals. If maintenance technicians face complex or unusual servicing points, they can use NTN’s INSYNC remote collaboration technology to connect directly with NTN’s Engineering Technical Support Centre located at NTN’s headquarters in Mississauga, Ontario. The NTN expert is then able to support the field technician through the diagnosis and bearing repair by augmenting images, diagrams and adding repair suggestions into their view.

NTN’s TRIAGE platform is a three-tier approach to provide field technicians with the answers and support needed to solve the most problematic bearing applications. NTN’s INSYNC Remote Diagnostics can be deployed to a manufacturing facility to connect directly with the NTN engineering and service team using an NTN supplied 4G MiFi device. Through remote collaboration, plant technicians can share bearing application details to receive support from NTN on critical installations and troubleshooting to optimize bearing life and equipment performance.

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According to Wickert, “What we have learned during COVID-19 is the power of collaboration. Each of our talented engineering and service staff can provide a unique and beneficial perspective based on their expertise. Despite COVID-19, NTN’s engineering team continues to deliver superior bearing services and support. During these trying times, our valued customers can tap into NTN’s engineering resources virtually regardless of geography. NTN’s TRIAGE platform gets our customers the answers and support they need as efficiently as possible.”