Jim Hackett is credited with transforming office furniture maker SteelCase by predicting the shift away from cubicles and into open office plans, but in the process he cut thousands of jobs and moved furniture production from the U.S. to Mexico
Ford thinks Jim Hackett is up to the task. The 62-year-old former chief executive of office furniture maker Steelcase was named to the post May 22, just three days after former CEO Mark Fields told the company he wanted to retire.
Ford Executive Chairman Bill Ford, the great-grandson of company founder Henry Ford, said Hackett is a visionary who can help Ford modernize and become more nimble. He served on Ford’s board from 2013 to 2016 and became the head of Ford’s mobility unit in March of last year.
Hackett said Ford does many things well but has trouble handling complex strategy questions. He plans to assemble a small executive team that can communicate plans clearly and make decisions quickly. That’s a contrast with Fields, who was a product of Ford’s bureaucratic culture and had 20 people reporting to him.
“The biggest challenge I had (at Steelcase), and I will have here, is to have everybody see the future. They can see their opportunity in that. And secondly, that it’s our right to win, and we don’t have to cede that to anybody, Tesla or any of them,” Hackett said during a news conference at Ford’s world headquarters. “I love that challenge because I know how to do that.”
Hackett led Steelcase for 20 years. He is credited with transforming the company, in part, by predicting the shift away from cubicles and into open office plans. In the process, he cut thousands of jobs and moved furniture production from the U.S. to Mexico.
Hackett also served as the interim athletic director at the University of Michigan from 2014 to 2016. In that role, he lured star football coach Jim Harbaugh and negotiated a $174 million deal with Nike. Bill Ford said those two jobs showed Hackett can be successful in different environments.
“He’s really a proven transformational thinker,” Ford said. “He’s not just a futurist. He’s a very good operational leader.”
Erik Gordon, a law and business professor at the University of Michigan, questions whether Hackett’s past experience will be enough to steer Ford through a volatile global auto market. Steelcase earned $3 billion in revenue in its latest fiscal year. Ford earned $152 billion.
“I think he’s going to have to prove himself,” Gordon said. “The fact that he was probably the most successful CEO in the office furniture business doesn’t mean he is automatically going to be a successful CEO in an industry that requires technical knowledge.”
But Scott Cook, the founder and executive chairman of Intuit who has known Hackett for a decade, said Hackett’s skills transfer to any industry. At Steelcase, he said, Hackett studied how people were using the furniture and designed new products based on his findings. The car industry needs that kind of thinking as it moves toward a world in which self-driving shuttles could replace personal automobiles.
“Lots of people can manufacture well, but manufacturing the same old products will get you the same old results,” Cook said. “You hire a Jim if you want to learn to manufacture what people will want next.”
Hackett and Bill Ford praised Fields, who was one of the architects of the company’s turnaround a decade ago. More recently he led Ford to a string of strong earnings, including a record pretax profit of $10.8 billion in 2015.
Bill Ford insisted Fields was not fired. Hackett said the two have plans to go to a Michigan football game.
Fields resurrected Ford’s luxury Lincoln brand and grew sales in China. His bet on using aluminum for Ford trucks paid off in better fuel economy and strong sales. Fields opened a Silicon Valley office to hire talented young researchers and scout promising startups. Last week, he announced that Ford would cut 1,400 white-collar jobs in the U.S. and Asia by September to trim costs.
But investors worried about Ford’s sliding U.S. market share and product decisions. While Fields was focused on a new performance division and the $450,000 GT supercar, important bread-and-butter products like the Fusion sedan and Escape SUV grew dated. Ford has lagged behind rivals in bringing long-range electric cars to the market.
And the company cannot pivot quickly. Subcompact SUV sales are booming in the U.S., and Ford sells them overseas, but Ford doesn’t plan to bring its subcompact EcoSport here until next year. And the much-anticipated new Bronco SUV won’t be out until 2020.
Fields also had trouble articulating the company’s vision of the future. Ford has invested $1 billion in Argo AI, an artificial intelligence startup, and has said it wants to have an autonomous vehicle on the market by 2021. But those moves have been eclipsed by competitors such as Fiat Chrysler, which is making self-driving minivans with Waymo, Google’s self-driving car division.