Loblaw launching online marketplace that will include new brands and products
By making products beyond groceries available, Loblaw is hoping consumers will consider its online shop over, for example, Amazon
Loblaw Companies Ltd. launched a “curated marketplace” online Thursday that will include brands and products the company hasn’t stocked before in a move aimed at setting the retailer up to compete with Amazon for Canadian market share.
The marketplace includes more products, as well as a broader range of vendors than what was available before.
“We’ve curated an assortment of products for our customers, based on the belief they are looking for the increased convenience of buying complementary products from complementary brands while they shop with us,” wrote spokeswoman Catherine Thomas in an email.
The online marketplace is an expansion of the existing PC Express platform, which allows customers to buy groceries online and pick them up in store or opt for home delivery.
The expanded offering is available to people shopping at Loblaw’s Real Canadian Super Store, Atlantic Super Store and Loblaws chains. Customers will earn PC Optimum points on purchases. The service is not yet available in Quebec.
The idea is to get consumers to spend more at its online store, said Robert Carter, an industry adviser with The StratonHunter Group. That’s why the company added big-ticket items, like cribs, into the mix.
Consumers may not be thinking of Loblaw as their go-to when searching for these kinds of products right now, he said.
But the company is thinking for the long-term by tapping into consumer shopping behaviour, said Carter, which trends toward wanting products immediately with as little friction as possible.
By making products beyond groceries available, Loblaw is hoping consumers will consider its online shop over, for example, Amazon, which owns the Whole Foods grocery chain, next time they need to purchase a blanket or other item.
“The opportunity is to expand beyond just that core focus and offer a wide range of products so you’re capturing more of that consumer purchase overall.”
He deemed the expansion a good move that sets it up to compete with not only Amazon, but also other online retailers like furniture and home decor retailer Wayfair and Walmart.
Amazon has been an increasing concern to Canadian grocers as the tech company looks to expand its share of online and in-store food sales, said Doug Stephens, CEO and founder of Retail Prophet.
Loblaw’s marketplace expansion is an effort to tell its consumers they don’t need to shop at Amazon, as they can buy those types of products just as easily from Loblaw, he said.
But the expansion is coming years after Amazon established dominance in online sales.
“This is a measure, a defensive measure that is late to the party,” said Stephens, adding he thinks it’s late for every Canadian player to enter this space.
Loblaw’s chances at success will come down to execution. If the company can offer a frictionless shopping experience and raise consumer awareness about the expanded offerings, he said, the move could be a significant step forward for the business.
As of Thursday, the Loblaw platform offered products like blankets, cribs and strollers, Thomas said. The shop will also sell additional items in the toy, home, kitchen and pet categories.
New brands will include Umbra and Lennox Furniture Inc.
The company envisions giving customers the ability to buy products that complement what they’ve already added to their online carts.
“For example, as new parents prepare for a baby with diapers and formula, they would probably find it very convenient to able to order blankets, wash cloths or even a crib through us,” said Hesham Fahmy, vice-president of digital, in a statement.
The new marketplace expands the company’s general merchandise offering, which it already sells in store, with complementary goods “that strengthen the core offering and enhance convenience and loyalty,” Irene Nattel, an analyst with RBC Dominion Securities Inc., wrote in a note.
RBC doesn’t anticipate the marketplace will add a meaningful contribution in the short term, she said, but as the company expands the product assortment and the business matures “the initiative should help drive modest top line and margin growth in time.”