Canadian Manufacturing

Hyundai Canada issues policies to support customers amid COVID-19 pandemic

Hyundai will continue to operate both in dealerships and through online resources

March 27, 2020  by CM Staff

Hyundai Kona. PHOTO: Hyundai

Hyundai Canada has introduced new measures in response to the COVID-19 pandemic.

Hyundai will continue to operate both in dealerships and through online resources.

The automaker says health and safety precautions are being prescribed in dealerships, including the frequent and thorough disinfecting of commonly touched surfaces in-store and in customer vehicles. Dealerships continue to monitor the situations in their local communities and react accordingly, including reducing business hours in some cases.

Hyundai’s suite of Hyundai Express online tools remain fully operational on hyundaicanada.com to serve customers remotely.

The company also introduced financial support for customers. All customers who are financing or leasing a Hyundai vehicle are able to defer payments. Those who are financing their vehicle can defer payments for up to three months. Customers who are leasing can defer payments by one month, and if they are nearing the end of their lease, delay their vehicle return by up to three months.


Related: Hyundai Canada becomes first automaker to offer vehicle rentals to consumers


“The safety and wellbeing of our customers is always our top priority. We understand the many challenges and extreme uncertainty caused by the COVID-19 pandemic, and we’re acting quickly and responsibly to provide the highest levels of support possible to our customers,” said Don Romano, president and CEO of Hyundai Canada, in a prepared statement. “The new measures we’ve implemented, both financially and in regards to customer service, deliver on this promise.”