Vention releases on-demand remote support through its 3rd generation pendant technology
by CM staff
This release is accessible through Vention's 3rd generation pendant technology, which includes a built-in camera, voice streaming, HMI screen sharing, Wi-Fi connectivity, and a 13 inches touchscreen display.
On-demand remote support and 3rd generation pendant technology (Photo: CNW Group/Vention)
MONTREAL — Vention, the company behind the cloud-based Manufacturing Automation Platform (MAP), released Remote Support, allowing manufacturers to receive on-demand automation and deployment support from Vention’s Customer Success Team.
This release is accessible through Vention’s 3rd generation pendant technology, which includes a built-in camera, voice streaming, HMI screen sharing, Wi-Fi connectivity, and a 13 inches touchscreen display.
“As industrial automation is being democratized, the emerging class of practitioners are expecting the same level of customer service they receive from their favorite B2C companies,” said Etienne Lacroix, CEO of Vention. “We are talking minutes to initiate a customer support intervention with full contextual awareness of the equipment hardware and software.”
Upon initiating a support call with Vention, the customer team will gain full awareness of the machine, from the hardware and firmware versions, to real-time I/O state, to the program running on Vention’s MachineMotion controller.
