When selecting and implementing an ERP, management teams should consider the following guidelines and considerations:
- Clear and unambiguous authority: The selection and implementation of an ERP solution is a major project. There should be no ambiguity in the decision-making authority.
- Structured rigorous process: Most organizations will only purchase an ERP solution once every 10 to 15 years. One of the key differentiators for a successful selection program is a structured and rigorous process.
- Process definition of requirements: The compilation and documentation of user requirements form the basis for the selection process. These requirements are best stated as business processes rather than functional requirements.
- User participation & buy-in: The acquisition and evaluation team should be assembled with members from all areas within the business.
- Document rationale for each decision: The rationale behind decisions taken during the selection process should be documented. This documentation will be important during the implementation process, and in subsequent similar projects.