Bombardier announces the opening of a service centre in Australia
by CM Staff
At full capacity, the new OEM-operated Melbourne Service Centre will add 65 aerospace jobs in the community, including more than 48 highly skilled technicians.
MELBOURNE — On Sep. 27, Bombardier announced the grand opening of its new Melbourne Service Centre at Essendon Fields Airport in Melbourne, Australia. The new facility is intended to be a key building block in Bombardier’s growing global customer support network. At full capacity, the new OEM-operated Melbourne Service Centre will add 65 aerospace jobs in the community, including more than 48 highly skilled technicians and boost Bombardier’s customer service footprint in Asia-Pacific by some 50,000 square feet.
Australia is a key market for Bombardier with more than 80 aircraft in its Australian business fleet. Bombardier is also the OEM with the largest percentage of deliveries in Australia, representing 31% of the market (47% for medium and large business jets).
“The addition of the Melbourne Service Centre is the latest in a series of worldwide infrastructure investments aimed at enhancing Bombardier’s customer service capacity in line with our 2025 plan,” said Éric Martel, President and CEO, Bombardier. “In the past year, we have added close to one million square feet of service capacity in several key locations, solidifying our plan to bring more Bombardier jets home no matter where they operate.”
Earlier this year, Bombardier enhanced its customer service footprint in Asia-Pacific with the opening of the new Singapore Service Centre. Bombardier will soon celebrate the opening of its enhanced London Biggin Hill Service Centre in the UK, and later this year, will gather to highlight the opening of its new, state-of-the-art Service Centre at Miami-Opa Locka Executive Airport.
Customers at the new Melbourne Service Centre will benefit from a variety of service options, including scheduled and unscheduled maintenance, modifications, avionics installations and AOG support for Bombardier’s family of aircraft – including the newly introduced Global 8000 aircraft. The facility will also boast a 4,000 sq. ft. parts depot.
“The new Melbourne Service Centre brings essential, specialized services for our customers, enabling us to continue to deliver the service excellence they have come to expect from Bombardier,” said Jean-Christophe Gallagher, Executive Vice President, Services and Support, and Corporate Strategy, Bombardier. “Our new facility will provide infinite benefits, including quick aircraft turnarounds, greater convenience and OEM peace of mind to Bombardier’s growing customer base in Australia.”
