Poll suggests Canadians ready for more health care technology, virtual care

TORONTO – A new poll suggests the majority of Canadians are ready to embrace more technology in health care, and it seems many would even trust a private company like Google or Apple with personal data if that meant 24-hour access to their doctor.

The report, titled “The Future of Connected Health Care,” found many respondents believed technology can reduce wait times and improve access through virtual visits, and that robot-assisted surgery can improve overall health.

The Ipsos poll was conducted between June 26 and July 2 on behalf of the Canadian Medical Association. Its findings were released Thursday.

When asked, most of the 2,005 respondents believed technology was already good for health care, with 68% agreeing it helped their doctor keep them informed, and 63% agreeing it improved their health-care experience.

Eight in 10 were interested in the ability to access all of their health information on one electronic platform and seven in 10 believed that having such a platform would reduce medical errors.

But there were also concerns – 77% worried about losing human connection, 75% feared risking their privacy, and 71% were wary of opening the door to private health care.

The survey involved interviews with Canadians aged 18 and older and has a margin of error of plus-or-minus 2.5 percentage points, 19 times out of 20.

“The anticipation that technology will lead to even greater improvements in the health-care system should not come as a surprise as Canadians have experienced rapid growth of new technologies across all aspects of their lives over the last decade and a half,” notes the study, which points to other statistics suggesting growing tech adoption in online banking and shopping.

Respondents were divided on whether they believed the health system will improve, worsen, or stay the same in the next 10 years. But among the 29% who thought it will improve, the top reason was better technology.

In the future, 76% of those surveyed believed technology could help providers see more patients, 70% believed it could remove the administrative burden on doctors, and 69% expected it would improve health outcomes.

Three-quarters were interested in using patient portals – described as a secure online website that could book appointments, allow for online conversations with their doctor, and provide 24-hour access to personal health information.

And four in 10 respondents said they would subscribe to a private, paid virtual service to store personal health information if it could connect them to their doctor or health team whenever they wanted.

However, concerns increased with age – while 55% of those aged 18 to 34 said they would subscribe, that number dropped to 45% among respondents aged 35 to 54, and 31% of those older than 55.

Whether Canada is ready for virtual care – in which a patient could consult with various health-care providers through a virtual platform – is another matter.

The report notes that overall, digital approaches are “vastly underutilized (or unavailable) in Canada,” with just 1% of Canadians reporting that they had used virtual care or online patient portals.