Canadian Security: Emerging trends in modern building management
by Jason Chiu
To efficiently oversee the many aspects of a building’s continued smooth operation, it is essential to streamline security, maintenance, and tenant feedback.
Property managers today have many responsibilities and there’s a lot at stake in terms of risk. They must ensure the security of their property, its ongoing maintenance, and address the concerns of their tenants while ensuring their safety. Some condominiums in Canada have almost 800 units and keeping track of the entire building along with its tenants can become incredibly complicated.
To efficiently oversee the many aspects of a building’s continued smooth operation, it is essential to streamline security, maintenance, and tenant feedback. If a property manager can refine even one of these three factors, then they can give the other two increased attention and consideration. To start with the simplest of the three: here’s how property managers can streamline tenant feedback.
According to studies, the most common complaints put forward by tenants are related to common area upkeep, disorganized management, no response to maintenance concerns, security issues, poor lighting, and lack of preventive maintenance. Of these concerns, disorganized management is what will inevitably make other issues worse. An organized property manager can effectively receive and address tenant concerns in reasonable time, and these concerns often cross over into security and maintenance issues.
There should be numerous, simple ways for tenants to reach out to management or staff regarding any concerns they may have. Property managers can also take the initiative to contact tenants proactively to ascertain any difficulties they might be facing. If the approach is not too formal, then tenants feel valued and heard. If tenants feel valued and heard, then half the battle has been won and it is time to finish things off by resolving their issues.