Canadian Manufacturing

Canadian Security: CS Honours 2021 recap: empathy, career advice and the security journey

Milne discussed the challenges of coordinating security measures in unprecedented times.

October 20, 2021  by Madalene Arias

On Oct. 7, Canadian Security hosted its 4th annual CS Honours event to acknowledge the achievements of leaders in the security industry.

This year’s event was sponsored by Genetec, Panasonic, March Networks, Osgoode Professional Development and GardaWorld, and hosted by Canadian Security editor Neil Sutton.

Todd Milne, Director of Security Operations at the University Health Network, began the event with a keynote address.

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Milne discussed the challenges of coordinating security measures in unprecedented times, and with this he highlighted the significance of team-building and leading with empathy.

“The most important principles of quality service come down to the human elements. People look for speed and convenience, but they also want empathy and commitment to the issues they care about. Walking a mile in someone else’s shoes has massive operational value,” said Milne.

Sutton then invited security professionals selected as Top 10 Under 40 security professionals to discuss their journeys in the industry.

The full article can be found in Canadian Security, a partner publication of Canadian Manufacturing.