Canadian Manufacturing

GM delayed power steering recall despite thousands of complaints, documents show

U.S. NHTSA didn't seek recall despite opening investigation more than two years ago

DETROIT—Government documents show that General Motors Co. (GM) waited years to recall nearly 335,000 Saturn Ions for power steering failures despite getting thousands of consumer complaints and warranty repair claims.

Additionally, the United States National Highway Traffic Safety Administration (NHTSA) didn’t seek a recall of the 2004 to 2007 compact cars even though it opened an investigation more than two years ago.

The government’s auto safety watchdog found the problem caused 12 crashes and two injuries.

The documents, posted on the NHTSA’s website April 19, show yet another delay by GM in recalling unsafe vehicles.

It’s also another example of government regulators reacting slowly to a safety problem despite being alerted by consumers and the company’s warranty data.

GM and the NHTSA were criticized for their response to a deadly ignition-switch problem in more than 2.6 million small cars.

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