Canadian Manufacturing

Pet product manufacturer migrates to Tecsys’ SaaS supply chain platform

The Hagen Group sought to retain operational efficiencies and robust system capabilities while preparing for more complexity and higher demands on operational resources.

February 10, 2021  by CM Staff

MONTREAL — Tecsys Inc., a supply chain management software company, announces that Rolf C. Hagen Inc., a pet product manufacturing and distribution company, will deploy Tecsys’ SaaS software across its multinational warehouse and distribution infrastructure. The SaaS platform will hopefully enable better operational agility and strengthen business intelligence for Hagen.

The Hagen Group was founded in Montreal in 1955 and has since grown into a large privately owned multinational manufacturer and distributor of pet supplies. As the business expands in volume and geography, priority had turned to modernizing its tech stack and eliminating internal IT burden so that the continued growth of the business could be supported by the technical infrastructure in place.

As with many of Tecsys’ more longstanding customers, the Hagen Group sought to retain operational efficiencies and robust system capabilities while preparing for more complexity and higher demands on operational resources. A SaaS model was adopted to drive unity across disparate data siloes and complex supply chain operations in North America and Europe.

“We have journeyed together with Tecsys for nearly two decades, and in them we find a true partner in pursuit of supply chain excellence,” says Rolf Hagen Jr., president and CEO at Rolf C. Hagen Inc. “We coordinate a deeply complex network of high-volume manufacturers, artisanal vendors, multinational retailers, standalone stores and direct-to-consumer channels, and Tecsys has given us the tools to orchestrate these moving parts on a global scale.”

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Customers who convert to SaaS can harness multiple benefits like improved agility, greater security, and a better ability to absorb supply chain disruption.

“Perhaps more quickly than any time in history, the supply chain industry is shedding legacy restraints,” explains Bill King, chief revenue officer at Tecsys. “Once upon a time, it was enough to install supply chain software and run it for 20 years with only tweaks along the way. Today, the technology that supports modern distribution operations is more dynamic and needs to evolve with the rate of change on the outside. SaaS puts the power of innovation in the hands of our customers, so they remain at the bleeding edge of what they do and how they serve their customers.”


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